FAQ

Questions

  1. When is my BAS due?
  2. When is my Tax Return due?
  3. When do I need to pay the Superannuation for my staff?
  4. How can I pay my Robins Accountants fees?
  5. What are your fees?
  6. Do you offer payment plan options?
  7. Can I fax my signed lodgement to you?
  8. Are Robins' fees tax deducticble
  9. How long do I need to keep my tax records?
  10. How can I get a payment slip if I have lost my BAS or IAS form?
  11. Do you offer a book keeping service
  12. What are your office hours
  13. Can I have your fee deducted from my tax refund?
  14. Do you have a qualified financial advisor to refer me to?
  15. Do you have a qualified finance broker to refer me to?
  16. Can I consolidate my previous employer superannuation funds?
  17. What is the maximum/minimum salary for employer superannuation to be payable?
  18. Do all employees have freedom of choice of where their superannnuation can be paid?
  19. Do I have to pay superannuation for anyone under the age of 18?
  20. What is the superannuation contribution percentage?
  21. What do I need to set up a Sole Trader business?
  22. How much can I earn before legally registering for GST?
  23. What is the out of pocket medical expenses threshold?
  24. What is the minimum income stream allowed to be drawn from a self funded superannuation fund?
  25. Where can I find information about the new National Employment Standards?
  26. Do you prepare BSA's?
  27. Can you prepare my financials from MYOB if I sent the files?
  28. Is there someone at Robins Accountants that can witness documents?
  29. What do I need to bring to my appointment?
  30. How long does the ATO take to process my tax refund
  31. Am I able to do my tax return over the phone or via the internet?
  32. Do I need to being all of my receipts to my appointment or can I bring a summary of my expenses?
  33. Are you able to deposit my refund into my bank account if i choose the fee from refund option?

Answers

  1. When is my BAS due?

    For quarterly BAS, generally the 28th day after the quarter end.  However, if you lodge through Robins Accountants you are automatically given a 2 week extension.

    Monthly BAS is due the 21st day after the month end.

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  2. When is my Tax Return due?

    For Robins Accountants clients, tax returns are due March/April/May of the following year.  For example, the deadline for 10/11 returns would be March/April/May 2012.

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  3. When do I need to pay the Superannuation for my staff?

    For quarterly payments: to get a tax deduction and no penalty the due date is the 28th day following the previous quarter end.

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  4. How can I pay my Robins Accountants fees?

    Direct Debit* to: ANZ Bank - BSB 014 218, Account No.111 051 919

    *please ensure you quote your name and invoice no. as the reference, otherwise we can not identify the payee.

    Cheque / Cash / EFTPOS

    We accept all major credit cards, with the exception of Diners

    We also offer prepayment terms, please call 07 3822 5566 to enquire.

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  5. What are your fees?

    Salary & Wage returns;

    Individual - $130.00

    Double/Couple - $240.00

    Schedules - $70.00 per schedule

    All prices are GST inclusive

    All other fees can be quoted up front, depending on the business.

    Please contact us on 07 3822 5566 if you would like further information.

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  6. Do you offer payment plan options?

    Yes. 

    You can pay your fee's using our Premium Funding option over a period of 3,4,5,6,7,8,9,10,11 or 12 months.  There is no set minimum funding for this option, however the lower the fee, the higher the interest rate.

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  7. Can I fax my signed lodgement to you?

    Yes, to speed up the lodgement process you can fax your signed Tax Return to us on 07 3822 5577, we will then save it in our records. Alternatively, you can email your signed Tax Return to your accountant.

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  8. Are Robins' fees tax deducticble

    Yes, and for any clients taking advantage of our prepayment terms, the tax can be claimed back in the year payment is made.

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  9. How long do I need to keep my tax records?

    You are required to keep your records for 5 years from the date of lodgement.  We therefore suggest you maintain your records for 6 years in total.

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  10. How can I get a payment slip if I have lost my BAS or IAS form?

    Contact our office on 07 3822 5566 and we will send you a payment advice by email, fax or mail, which ever suits you.

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  11. Do you offer a book keeping service

    Yes, please contact us on 07 3822 5566 if you would like to discuss this further.

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  12. What are your office hours

    All our offices are open from 8.30am to 5.00pm, with lunch from 12.00pm to 1.00pm.

    We also offer some late night and Saturday appointments during the tax season, so please call us on 07 3822 5566 for availability.

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  13. Can I have your fee deducted from my tax refund?

    Yes, a fee of $15.00 applies.

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  14. Do you have a qualified financial advisor to refer me to?

    Yes, we recommend you contact John Lowey of Madison Financial Group on 07 3891 9660.  See our Financial Advice page for details.

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  15. Do you have a qualified finance broker to refer me to?

    Yes, we recommend Julian Bowden of eChoice.  See our Finance section for details.

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  16. Can I consolidate my previous employer superannuation funds?

    Yes, but advice should be sought prior to doing this, please contact our office on 07 3822 5566 for more information.

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  17. What is the maximum/minimum salary for employer superannuation to be payable?

    Min. - $450 gross per month

    Max. - $120,000 gross per year, approx.

    There are also minimum and maximum age limits, please contact your accountant for further information.

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  18. Do all employees have freedom of choice of where their superannnuation can be paid?

    No, please contact our office on 07 3822 5566 for advice.

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  19. Do I have to pay superannuation for anyone under the age of 18?

    No.

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  20. What is the superannuation contribution percentage?

    9% for small business operators.

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  21. What do I need to set up a Sole Trader business?

    We can set that up for you.  This includes ABN, GST (if required), public liability or professional indemnity and insurances as required.

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  22. How much can I earn before legally registering for GST?

    $75,000 gross turnover.

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  23. What is the out of pocket medical expenses threshold?

    $2,000.00 as of 01/07/2010.

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  24. What is the minimum income stream allowed to be drawn from a self funded superannuation fund?

    2% of the July 1 account balance.

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  25. Where can I find information about the new National Employment Standards?

    Click here to view the website and download the Fair Work Information Statement.

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  26. Do you prepare BSA's?

    Yes, please contact your accountant for further information.

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  27. Can you prepare my financials from MYOB if I sent the files?

    Yes, MYOB is our preferred software package.  For your added convenience, you can upload your MYOB files directly to our Client Area Section.

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  28. Is there someone at Robins Accountants that can witness documents?

    Yes, we have two Commissioner of Declarations at Robins ready to assist clients with witnessing documents, certifying true and correct copies of documents, Statutory Declarations, etc.

    Megan Black is based at our Birkdale office and Jill Woodruffe is based at our Cleveland office.

    Note: A document will generally state if a Justice of the Peace is needed. If it specifies a JP needs to sign, we have Trish Hale of our Cleveland office who is a JP(Qual) who is able to witness your documents. 

    To arrange a time to come in and see Trish, Megan or Jill, please contact us on 3822 5566 or trish@robinsaccountants.com.au, megan@robinsaccountants.com.au, or jill@robinsaccountants.com.au.

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  29. What do I need to bring to my appointment?

    Please contact our office on (07) 3822 5566 and we will send you a checklist by email, fax or mail. Whichever you would prefer.

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  30. How long does the ATO take to process my tax refund

    Usually the ATO takes 5-10 working days to process tax returns, however processing times can vary depending on other circumstances.

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  31. Am I able to do my tax return over the phone or via the internet?

    Yes. You can complete our tax online form located on our website or you can call our office on (07) 3822 5566 to arrange a phone appointment with one of our tax consultants.

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  32. Do I need to being all of my receipts to my appointment or can I bring a summary of my expenses?

    You only need to bring a summary of your expenses to your appointment, however for audit purposes you will need to ensure you keep all your receipts.

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  33. Are you able to deposit my refund into my bank account if i choose the fee from refund option?

    No. If you choose this option your refund will be sent to you as a cheque.

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